FREQUENTLY ASKED QUESTIONS
Last updated: September 1, 2026
Find answers about MeravoShop products, ordering, shipping, returns, and customer support.
If you need additional help, contact us at:
meravoshop@gmail.com
PRODUCTS
WHAT TYPES OF PRODUCTS DOES MERAVOSHOP SELL?
MeravoShop offers jewelry and accessories, including products such as:
Necklaces
Bracelets
Rings
Earrings
Jewelry sets
Other accessories
Product availability may change over time.
WHERE CAN I FIND PRODUCT DETAILS?
The individual product page contains the information available for that specific item, including where applicable:
Design
Color or finish
Size
Dimensions
Available options
Decorative details
Please review the product page carefully before ordering.
ARE PRODUCT COLORS EXACTLY THE SAME AS THE PHOTOS?
We make reasonable efforts to display products accurately.
Minor differences may occur because of:
Lighting
Photography
Screen settings
Production variations
Product sizing
Colors may also appear slightly different depending on your device.
ARE YOU AFFILIATED WITH OTHER JEWELRY BRANDS?
MeravoShop is an independent retailer.
Unless expressly stated and supported, MeravoShop is not affiliated with, endorsed by, sponsored by, or an authorized dealer of third-party brands.
Third-party trademarks and brand names remain the property of their respective owners.
ORDERING
WHAT CURRENCY ARE YOUR PRICES DISPLAYED IN?
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes may be calculated at checkout where required.
CAN I CHANGE OR CANCEL MY ORDER?
If your order has not yet shipped, contact us as soon as possible at:
meravoshop@gmail.com
We will make reasonable efforts to help.
Once an order has shipped, it generally must be handled through the applicable return process.
CAN PRODUCT AVAILABILITY CHANGE?
Yes.
Product availability may change without notice.
If an item becomes unavailable after you place an order and we cannot fulfill it, we will contact you and provide the appropriate refund.
SHIPPING AND DELIVERY
WHERE DOES MERAVOSHOP SHIP?
MeravoShop currently ships within the United States.
HOW MUCH DOES SHIPPING COST?
We offer free standard shipping on all U.S. orders.
HOW LONG DOES DELIVERY TAKE?
Estimated standard delivery time is:
3–5 business days
Delivery estimates may be affected by carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
WILL I RECEIVE TRACKING?
When tracking information is available, it will be sent to the email address used during checkout.
MY TRACKING HAS NOT UPDATED. WHAT SHOULD I DO?
Tracking updates may occasionally take time to appear.
If your shipment appears unusually delayed, contact:
meravoshop@gmail.com
Please include your order number so we can review the available shipping information.
TRACKING SAYS DELIVERED, BUT I CANNOT FIND MY PACKAGE. WHAT SHOULD I DO?
First:
Check around the delivery location.
Ask other people at the address.
Check with nearby neighbors where appropriate.
Review the carrier tracking page for additional delivery information.
If you still cannot locate the package, contact us with your order number and tracking details.
RETURNS AND REFUNDS
WHAT IS YOUR RETURN WINDOW?
Eligible products may be returned within 30 days of delivery, subject to our Refund Policy.
WHAT CONDITION MUST A RETURNED ITEM BE IN?
Returned items generally must be:
Unworn
Unused
In their original condition
Complete with included tags, accessories, or packaging where applicable
DO YOU CHARGE A RESTOCKING FEE?
No.
We do not charge a restocking fee.
WHO PAYS RETURN SHIPPING?
MeravoShop covers reasonable return shipping when:
The wrong item was sent
The product arrived damaged or defective
The item is materially different from its product listing
The customer is responsible for return shipping when:
The customer changes their mind
The wrong size, color, or option was ordered
The return is unrelated to a defect or MeravoShop error
DO YOU OFFER EXCHANGES?
We do not currently offer direct exchanges.
If you want another eligible size, color, or design:
Return the original item for a refund.
Place a new order for the item you want.
HOW LONG DOES A REFUND TAKE?
Once a returned item has been received and inspected, approved refunds are issued to the original payment method.
We aim to process approved refunds within 5 business days after inspection.
Your bank, card issuer, or payment provider may require additional time for the refund to appear.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR INCORRECT?
Contact us at:
meravoshop@gmail.com
Please include:
Your order number
A description of the issue
Clear photographs where appropriate
We will review the issue and provide an appropriate resolution.
EARRINGS
CAN PIERCED EARRINGS BE RETURNED?
For hygiene reasons, pierced earrings generally cannot be returned once sealed hygiene packaging has been opened.
This does not affect your rights if an item arrives damaged, defective, incorrect, or materially different from its listing.
JEWELRY CARE AND SIZING
HOW SHOULD I CARE FOR MY JEWELRY?
Care requirements may vary between products.
As general guidance:
Keep jewelry away from harsh chemicals.
Avoid excessive moisture.
Store pieces in a clean, dry place.
Wipe jewelry gently with a soft, dry cloth after use.
Review our Jewelry Care & Sizing page for additional guidance.
HOW DO I CHOOSE THE CORRECT SIZE?
Available sizes and measurements are shown on the individual product page where applicable.
Please review the listed dimensions before placing an order.
CUSTOMER SUPPORT
HOW CAN I CONTACT MERAVOSHOP?
MeravoShop
742 Evergreen Terrace
Miami, Florida 33101
United States
Email: meravoshop@gmail.com
Phone: +1 (305) 555-0143
If your question concerns an existing order, please include your order number when contacting us.